Refund Policy
At Card Charted, we strive to provide our users with the most accurate and comprehensive credit card reviews. However, we understand that there may be instances where you feel a refund is necessary. Below is our refund policy to help you navigate this process.
Eligibility for Refunds
Refunds are only applicable for the premium services purchased through our website. If you have subscribed to any of our premium features, you may request a refund under the following conditions:
- The request for a refund is made within 30 days of the purchase date.
- You have not used the premium features for more than 10 times.
How to Request a Refund
To initiate a refund request, please follow these steps:
1. Email us at [email protected] with your order number and a brief explanation of your reason for the refund.
2. Ensure that you include your contact information for further communication.
Processing Refunds
Once your refund request is received, we will review it within 5-7 business days. If approved, refunds will be processed back to your original payment method. Please note that it may take additional time for the transaction to appear in your account, depending on your bank or credit card provider.
Exceptions
Please be aware that the following purchases are non-refundable:
- Gift cards or promotional credits.
- Any services or products that have been used beyond the limit specified above.
Contact Us
If you have any questions regarding our refund policy or would like to discuss your situation further, please do not hesitate to reach out to us at [email protected].
Thank you for choosing Card Charted for your credit card review needs. We appreciate your understanding and look forward to serving you better in the future.